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Policies

Policies

Our mission is to make each and every occasion with us an enjoyable and memorable experience by offering the highest quality fresh products and exemplary service. In the event that we do not get it right, we offer the following guarantees:

Time Guarantee

We promise, subject to the restrictions set out below that we will be at your door or lobby with your order within the time limit given to you when you place your order. For typical orders the time Guarantee is 45 Minutes, but the guarantee availability and time varies depending on a number of factors.

Satisfaction Guarantee

In addition to the Time Guarantee, if you are not satisfied with the quality of an item in your order, are missing an item from your order or are delivered the wrong item, we offer one of two resolutions depending on the type of item in issue (the “Satisfaction Guarantee”). If the item is a large item such as a pizza, chicken, salads or sandwiches, we will replace the item. For smaller items such as dipping sauce, beverages or snack items, we will provide a credit for use on your next order equal to twice the value of the item as stated on California Pizza then current menu. The Satisfaction Guarantee applies to orders placed at least one hour before closing. Orders placed in the last hour of operation may be dealt with the next day and will be resolved by the issuance of a credit.

Restrictions

The Time Guarantee is not offered on all orders. For example, larger orders take longer to prepare and cook and therefore will not be guaranteed. You will be informed as to whether or not the guarantee applies at the time you place your order. A customer is not entitled to a Time Guarantee as a result of a Satisfaction Guarantee claim. California Pizza reserves the right to remove any of the guarantees at any time and for any reason whatsoever in its sole discretion including, but not limited to, inclement weather, technical problems or restaurant related issues. Drivers never pay for any resolution under the guarantees. The start and end times of the guarantee will be the current time at California Pizza call centre. California Pizza will determine any dispute as to the applicability of a guarantee in its sole discretion. In order to be eligible for one of the guarantees California Pizza must receive a complaint on the day the order is placed; otherwise California Pizza will no longer be obligated to honor the guarantees. A free order means the cost of the entire order, including the cost of the product, applicable taxes and delivery charge. Products which are replaced are not subject to a delivery fee or applicable taxes and are not subject to the Time Guarantee, but will be replaced as soon as is practical. In the event that you are not satisfied with the replacement product, California Pizza may then elect to send another replacement product or grant you a credit equal to the value of the item in question. Any credits given may be used on the next order placed with California Pizza and may not be used on the order resulting in the credit and may not be converted to cash or other consideration. Credits must be used within six months of the date they are granted or they will become null and void and will no longer be available to be used by the customer. In the event that the credit expires, the customer will not be entitled to any further compensation.

California Pizza is committed to protecting the Personal Information you provide. Our Privacy Policy explains how we handle your Personal Information. Personal Information includes your name, address, telephone number, email address, postal code, town/city, gender, click through activity, food preferences and any and all other information you may provide on our website, through our telephone Contact Centers, letters or email through the “Customer Feedback” feature of our website.

You’re Consent

Each time you visit this website, place an order through our Call Centers or provide us with information you consent to the collection, use and disclosure of your information by California Pizza in accordance with the terms of this Privacy Policy.

Changes to Privacy Policy

Please review this privacy policy periodically as it may be updated from time to time. Any changes to the Privacy Policy will be effective and binding to you immediately following the posting of such changes to this website. This Privacy Policy will be reviewed every now and then. Please also see our website´s “Terms of Use” for other terms and conditions governing your use of our website, products and services.

Cookies

Like most websites, the California Pizza Website uses cookies to keep track of your purchases and other activity on the website and enhance your experience on the website. We also use cookies to deliver content specific to your interests, to save your password and, if you choose, to save other Personal Information so you do not have to re-enter it each time you visit the site. Third party advertisers on the website may also place cookies on your browser. If you wish to disable these cookies, the “help” portion of the toolbar on most browsers will tell you how. However, if you set your browser to disable cookies, you may not be able to access certain areas on the website.

Storage of Personal Information

We store the Personal Information you provide to us in our computer databases. We own, maintain and operate our computer servers containing our databases. We use firewalls and other security measures to protect our servers.

Collection, Use and Disclosure of Personal Information

California Pizza reserves the right to access and/or disclose Personal Information where required to comply with applicable laws or lawful government requests or, in California Pizza’s reasonable opinion, to operate the California Pizza Website or Contact Centers properly and securely, or to protect California Pizza or visitors to this website. To process transactions on the site or via our Contact Centers, we may share your Personal Information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, placing of orders and order fulfillment and promotional fulfillment. We require these entities not to use your information for any other purpose. Your Personal Information may be passed on to a third party in the event of a transfer of ownership or assets or a bankruptcy of California Pizza. We may also disclose your Personal Information to our subsidiary and parent companies and businesses, and other affiliated legal entities and businesses with who we are under common corporate control. However, this entire parent, subsidiary and affiliated legal entities and businesses that receive your Personal Information from us will comply with the terms of this privacy policy with respect to their use and disclosure of such Personal Information.

Removal of Personal Information

You may at any time contact the California Pizza Contact Centre through your local ordering telephone number or at 021-111-753-753 in order to have your Personal Information removed from our database.

Links to Other Sites

The Pizza Website may offer links to other sites not operated by California Pizza. If you visit one of these sites, you should review their privacy and other policies. California Pizza is not responsible for the policies and practices of others.

How to Contact Us

If you have any questions or concerns about this privacy policy, the practices of this website or our Contact Centre, or your dealings with the website or our Contact Centre, you can contact us at support@ca-pizza.com or call at 021-111-753-753.

 
 

 
 
 

 
 
 

 

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